If you need further assistance, please don't hesitate to submit your email enquiry here! 
Please allow 24 business hours for a reply from our customer service team.

Our friendly Victor Churchill team are available to answer your call from:
Monday-Friday 8:30am - 5:00pm
Saturday 7:00am - 2:00pm

Back to Victor Churchill Site

Victor Churchill Support 

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The cut off date for Pre-orders is the 10th of December 2023 at MIDNIGHT.&#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Under no circumstances will we be able to accept orders after this date.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Georgia, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: inherit; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">This is due to production and planning processes our facility needs to adhere to in order to have our Xmas orders dispatched in a timely manner.

The cut off date for Pre-orders is the 10th of December 2023 at MIDNIGHT. Under no circumstances will we be able to accept orders after this date. This is due to production and planning processes our facility needs to adhere to in order to have our X

What date does Pre-Order end?

Online Orders

Can I pick up my order?

I have placed two online orders, can you combine my orders?

I have missed the Pre-Order cutoff date, but I still need to purchase?

Can I cancel my pre-order?

Can I make changes or amendments to my Pre-Order?

Can I update the address on my pre-order?

When will my pre-order arrive?

Do you deliver to my suburb?

Can I pick a specific time for when my order is delivered?

I won’t be home for my delivery, what can I do?

How much is postage?

There are no delivery slots available for the day I want?

How does my order stay fresh during transit?

What happens if I miss my delivery?

How can I track my order?

Shipping & Delivery

Victor Churchill Sydney

Victor Churchill Melbourne

Physical Store Locations

Pre-Order

I have ordered a Dessert as well as other products, what do I do?

Why do I have to pick up my Dessert?

Can I pick up my online order with my dessert

Online Desserts

Can I buy gift cards online?

Why is my gift card is not working for my online purchase?

Can I use my gift card at both store locations?

Gift Cards

What date does Pre-Order end?Updated 7 months ago