If you need further assistance, please don't hesitate to submit your email enquiry here! 
Please allow 24 business hours for a reply from our customer service team.

Our friendly Victor Churchill team are available to answer your call from:
Monday-Friday 8:30am - 5:00pm
Saturday 7:00am - 2:00pm

Back to Victor Churchill Site

Victor Churchill Support 

<p>As our orders are packed and sent directly from our suppliers we will not be able to offer Click &amp; Collect except for dessert pickup orders.&#xA0;</p><p>Your order will be delivered to your door on your selected delivery date. &#xA0;</p>

As our orders are packed and sent directly from our suppliers we will not be able to offer Click & Collect except for dessert pickup orders. Your order will be delivered to your door on your selected delivery date.

Can I pick up my order?

Online Orders

I have placed two online orders, can you combine my orders?

What date does Pre-Order end?

I have missed the Pre-Order cutoff date, but I still need to purchase?

Can I cancel my pre-order?

Can I make changes or amendments to my Pre-Order?

Can I update the address on my pre-order?

When will my pre-order arrive?

Do you deliver to my suburb?

Can I pick a specific time for when my order is delivered?

I won’t be home for my delivery, what can I do?

How much is postage?

There are no delivery slots available for the day I want?

How does my order stay fresh during transit?

What happens if I miss my delivery?

How can I track my order?

Shipping & Delivery

Victor Churchill Sydney

Victor Churchill Melbourne

Physical Store Locations

Pre-Order

I have ordered a Dessert as well as other products, what do I do?

Why do I have to pick up my Dessert?

Can I pick up my online order with my dessert

Online Desserts

Can I buy gift cards online?

Why is my gift card is not working for my online purchase?

Can I use my gift card at both store locations?

Gift Cards

Can I pick up my order?Updated 7 months ago