If you need further assistance, please don't hesitate to submit your email enquiry here! 
Please allow 24 business hours for a reply from our customer service team.

Our friendly Victor Churchill team are available to answer your call from:
Monday-Friday 8:30am - 5:00pm
Saturday 7:00am - 2:00pm

Back to Victor Churchill Site

Victor Churchill Support 

<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you are not home to accept your delivery, our delivery partners will decide if your order is safe to leave and will place it in a safe location.&#xA0;<span style="color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If our delivery partners deem the location unsafe, they will take your order back to the depot and schedule re-delivery the following day.

If you are not home to accept your delivery, our delivery partners will decide if your order is safe to leave and will place it in a safe location. If our delivery partners deem the location unsafe, they will take your order back to the depot and sch

What happens if I miss my delivery?

Shipping & Delivery

Can I pick up my order?

I have placed two online orders, can you combine my orders?

What date does Pre-Order end?

I have missed the Pre-Order cutoff date, but I still need to purchase?

Can I cancel my pre-order?

Can I make changes or amendments to my Pre-Order?

Can I update the address on my pre-order?

When will my pre-order arrive?

Online Orders

Do you deliver to my suburb?

Can I pick a specific time for when my order is delivered?

I won’t be home for my delivery, what can I do?

How much is postage?

There are no delivery slots available for the day I want?

How does my order stay fresh during transit?

How can I track my order?

Victor Churchill Sydney

Victor Churchill Melbourne

Physical Store Locations

Pre-Order

I have ordered a Dessert as well as other products, what do I do?

Why do I have to pick up my Dessert?

Can I pick up my online order with my dessert

Online Desserts

Can I buy gift cards online?

Why is my gift card is not working for my online purchase?

Can I use my gift card at both store locations?

Gift Cards

What happens if I miss my delivery?Updated 7 months ago