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Please allow 24 business hours for a reply from our customer service team.

Our friendly Victor Churchill team are available to answer your call from:
Monday-Friday 8:30am - 5:00pm
Saturday 7:00am - 2:00pm

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Victor Churchill Support 

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We utilize a temperature-controlled supply chain to ensure your product stays fresh during transit. Our carboard cartons are double walled and ice packs are readily used during transit to keep your order fresh from start to finish.

How does my order stay fresh during transit?

Shipping & Delivery

Can I pick up my order?

I have placed two online orders, can you combine my orders?

What date does Pre-Order end?

I have missed the Pre-Order cutoff date, but I still need to purchase?

Can I cancel my pre-order?

Can I make changes or amendments to my Pre-Order?

Can I update the address on my pre-order?

When will my pre-order arrive?

Online Orders

Do you deliver to my suburb?

Can I pick a specific time for when my order is delivered?

I won’t be home for my delivery, what can I do?

How much is postage?

There are no delivery slots available for the day I want?

What happens if I miss my delivery?

How can I track my order?

Victor Churchill Sydney

Victor Churchill Melbourne

Physical Store Locations

Pre-Order

I have ordered a Dessert as well as other products, what do I do?

Why do I have to pick up my Dessert?

Can I pick up my online order with my dessert

Online Desserts

Can I buy gift cards online?

Why is my gift card is not working for my online purchase?

Can I use my gift card at both store locations?

Gift Cards

How does my order stay fresh during transit?Updated 7 months ago